Return Goods Policy

Amneal Pharmaceuticals LLC values the business of all of our customers and is committed to providing our customers with excellent service in all phases of their relationship with us. To ensure returned goods are processed and credited in a timely manner, Amneal has contracted with Inmar Pharmaceutical Services (Medturn), as our exclusive processor to administer expired product returns. All other returns (overstock, damaged, etc.) will continue to be processed directly by Amneal. Amneal will not assume responsibility for charges incurred by customers using other return facilities/policies or wholesalers for processing and destruction costs.

In order to return expired Amneal product(s) only, please visit Inmar’s website at https://clsnetlink.com. Customers will be required to upload a debit memo in PDF format. This is the most efficient way to obtain your return label and track the progress of your return. Costs incurred by Amneal due to failure to follow these instructions will be deducted from the credit issued.

Customer Service representatives at Inmar Pharmaceutical Services are available to answer questions you may have on how to return expired product at 1-800-967-5952.

In order to return current dated (overstock, damaged, etc.) Amneal product(s) contact the Product Returns & Discrepancies Supervisor at 866-525-7365. All returns must be accompanied by your debit memo showing NDC, Quantity, Lot # and Expiration Date then forwarded to:

Amneal Pharmaceuticals LLC
118 Beaver Trail
Glasgow, KY 42141

Returnable Product

  • Original, unopened, seal-intact product within six (6) months preceding the expiration date (in dated) and up to twelve (12) months past the expiration date (outdated) are eligible for credit. Product expiration date is the last calendar day of the month.
  • Partial returns will only be accepted, if required, in accordance with current state statutes of Georgia, North Carolina, Mississippi.
  • Partial returns, where allowable, will be rounded to the nearest 1/4 bottle.
  • Shipping error(s) or damaged product(s) must be reported within seventy-two (72) hours [3 business days] of receipt and product(s) must be received back to Amneal Pharmaceuticals within thirty (30) days of invoice date.
  • Prior authorization is required to return product(s).  Credit will not be issued without prior notification and authorization of the return.  Amneal shall have no responsibility or liability for product(s) returned without prior notification.

Expired Stock
Credit will be calculated and issued based on current contract or program pricing less a twenty-five percent (25%) processing fee.


Shipping Errors

Amneal must be notified of any shipping disputes within three (3) business days of receipt of product(s). Product(s) shipped in error by Amneal must be returned within thirty (30) business days of shipment to receive one hundred percent (100%) credit. Contact Amneal Returns Department to arrange for the return of said product(s). Product(s) returned after thirty (30) business days of shipment shall be considered excess stock (see section on Excess Stock below).

If the error involves controlled substance products: Amneal must be notified within 24 hours of receipt of the order, of any overages or mistakes in the controlled substance order.


Customer Ordering Errors

Amneal must be notified of any ordering error within three (3) business days of shipment.  Product(s) ordered in error by customer must be returned within thirty (30) business days of shipment to receive credit. Customer is responsible for a ten percent (10%) of Invoice Price handling and restocking fee with a minimum of $ 250.00. Product(s) returned after thirty (30) business days of shipment date shall be considered excess stock (see section below on Excess Stock).
Excess Stock
Product(s) not shipped in error or not ordered in error shall be considered excess stock when returned.  Customer will be charged a twenty-five percent (25%) handling and restocking fee.
Non-Control Damages/Shortage
Amneal must be notified of any shipping disputes within three (3) business days of receipt.   In an effort to minimize any delay in resolving damage or shortage claim, all orders will be deemed counted and inspected upon customer’s acceptance of delivery from the carrier. Any exception must be noted on customer’s copy of the carrier’s packing list and freight bill or bill of lading. The carrier must countersign the packing list and freight bill of lading. The customer must forward the signed packing list and freight bill or bill of lading to the Product Returns & Discrepancies Supervisor, at the address provided above.  Product damaged at the customer’s warehouse or store level is not returnable.
Control Products – Damages/Shortages
If the issue involves controlled substance products Amneal must be notified within 24 hours upon receipt of any shortage in the controlled substance order.  Shipments signed for without discrepancies will obligate the customer to report controlled product substance shortages directly to the DEA on a DEA-106, Report of Theft or Loss of Controlled Substances, online at:
www.deadiversion.usdoj.gov/21cfr_reports/theft/index.html
Transportation Charges
Unless expressly authorized in writing, freight charges for all returns because of normal business operations are the responsibility of the customer.  COD shipments will be refused.  Amneal Pharmaceuticals is not responsible for lost or damaged shipments of returned product(s); insuring and tracking shipments are the responsibility of the customer.
Non-Returnable Product

  • Product(s) sold as short-date, close-out, special promotion, and/or sold as non-returnable.
  • Professional samples.
  • Product(s) provided free of charge as a promotional incentive.
  • Product(s) not purchased directly from Amneal Pharmaceuticals LLC or obtained other than through a source of normal distribution channels and /or purchased from a source other than an approved distributor of Amneal Pharmaceuticals.
  • Product(s) distributed outside the US, Puerto Rico and all US territories.
  • Product(s) purchased or otherwise obtained in violation of any Federal, State or Local law or regulation.
  • Product(s) with broken seals, in open packages, or from which individual units have been removed from original manufactured condition.
  • Product(s) with label defaced, covered, unreadable or removed.
  • Product(s) with invalid lot number or expiration date, or with either missing, covered, removed or unreadable.
  • Product(s) deteriorated or damaged due to conditions beyond the control of the manufacturer such as improper storage, heat, cold, water, smoke, etc.
  • Product(s) destroyed or damaged from insurable causes.
  • Product sold in bulk package size (over 1000 units per bottle), repackaged products or product not in its original containers.
  • Product purchased for the purpose of stockpiling for speculative means.
  • Product must accompany the return ( no Form Only submissions )
  • Product(s) more than twelve (12) months past expiration date or product more than 6 months preceding expiration date.
  • Product(s) not returned within thirty (30) days of authorization.
  • Unauthorized returns.
  • Product shall be ineligible for return when the intent of the customer is to temporarily reduce inventory.  Credit may be reduced or refused when inadequate inventory controls cause excessive product returns

Amneal sales representatives are not permitted to modify any of the above policies.
Amneal Pharmaceuticals officers reserve the right to make policy exceptions for extenuating circumstances and reserve the right to modify this policy without advance notice.
For inquiries regarding the credit policy, please contact our Product Returns & Discrepancies Supervisor at 866-525-7365.
Thank you for your business.